Customer service

Taking time to understand you

We are dedicated to supporting your project. We are here as partners to ensure you achieve the success you seek.
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Service benefits overview

We approach service and support in a series of steps that mirror your project progress and success milestones. We are committed to ensuring you are able to navigate how to use and how to get the most from our applications.
01
30%
Strategic understanding
Our customer service teams meet with you even before your project begins. They listen to your ambitions, understand what you wish to achieve and guide and advise on the best combination of applications to deliver the success you seek.
01
30%
Sustainable delivery
Once the project is underway your dedicated customer success agent will introduce you to your support team who will be there to ensure the smooth integration, go live and on-going support.
01
30%
Ongoing collaboration
Your dedicated customer success agent will check in regularly to ensure you’re getting the most from the applications. Making pro-active suggestions, helping with reporting and acting as a gateway to solving any challenges.

Customer success and support teams dedicated to you.

The agents you meet will stay with you through the duration of the project. Ensuring continuity and understanding are secured for your benefit.
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Customer success dedicated to you

We see our role as partners in your success. Our customer success team can work either with your internal or external consulting teams or alternatively lead an exercise on your behalf to determine what your needs are to support your decision making.

A man wearing a black shirt and glasses looking at a computer screen.

Customer support by your side

We are here to answer any technical or user questions. Our support teams work alongside our customer success agents to support you right through the project process and beyond. No question is too small, no challenge is too complex. We will always try to help.

Speak to our team of experts

Whether you simply want to know more, are ready to get started or want to add an application to your existing suite our team of experts are here to help.